Sound Productions offers multiple methods of shipment for your order placed online, over the phone or in our showroom. We have outlined some answers to FAQ’s regarding our shipping policy below.

  • Free shipping for most online orders over $99
    • Items ship USPS.
    • Orders may be upgraded to a different shipping method.
  • Returned merchandise is subject to a restocking fee and deduction of shipping charges from any applicable credit or refund.
  • Orders in stock placed before 4pm CST will ship the same business day.
  • Orders in stock and placed after 4pm will ship the following business day.
    • CST Friday through Sunday or on a holiday will ship the following business day.
  • Business days are Monday – Friday.
    • 9 a.m.-6 p.m. CST.
  • If you need your order expedited, no problem, call our team at (800) 203-5611 for more information.
  • Holidays observed by Sound Productions are not considered business days.
  • Holiday and weekends are excluded from shipping or Will-Call pickups.
  • Web Orders are only processed during business days. For special delivery, please call one our Account Managers to accommodate the best we can.
  • Items ordered, not in stock, will be shipped when available.
  • Most ground orders deliver in 1-5 business days and tracking is sent as soon as your order is shipped.
  • Our volume discounts with carriers get you discounted rates on overnight, 2-day, and 3-day air shipping. Select your preferred shipping option at checkout for rate costs or call our team at (800) 203-5611 for more information.
  • Shipping Descriptions are not guarantees, they are the transit time provided by our carriers and their shipping descriptions.
  • Free shipping is to the lower 48 states only. For shipping costs to AK & HI please call (800) 203-5611.
  • Special order items do not qualify for free shipping.
  • Online Orders can be shipped to the billing address or other verified addresses. We take your privacy and security seriously and do this to protect you, the consumer.

Please call (800) 203-5611 for any further questions or order status. Alternatively, please email for any online orders placed.