Business Operating Hours
- Sound Productions business days are Monday – Friday 9am - 5pm CST.
- We do not ship or process orders on weekends or holidays.
- Items that are available to ship same day are labeled under availability on each product page as In Stock & Ready to Ship.
- Orders in stock placed before 4pm CST will ship the same business day, weather permitting.
- Orders in stock and placed after 4pm CST will ship the following business day.
- If an item you order is not in stock, we will contact you to inform you of timeline to ship.
- If you need your order expedited, no problem. Call our team at 800.203.5611 for more information.
- We cannot guarantee shipping descriptions, they are the transit time provided by our carriers and their shipping definitions.
Free Shipping Policy
- We ship to the contiguous states, Alaska, Hawaii, Puerto Rico and other USA territories. We do not currently offer international shipping.
- Free shipping is only available to the contiguous United States.
- Free Shipping does not apply to special orders and oversized / overweight products.
Returns and Restock Fees
- If you return your purchase, the purchase is subject to a restocking fee and the cost of shipping will be deducted from any refund or credit.
- Restock fees will also apply to any package that is refused.
- For more information, please visit our Returns page.
Order Status / Changes to Order
- Tracking is emailed as soon as your order is shipped.
- Online Orders must be shipped to the address entered upon checkout. If you need to update your shipping address, please contact us at 800.203.5611 or at firstname.lastname@example.org.
- Please call 800.203.5611 for any other questions or order status. Alternatively, please email email@example.com for any online orders placed.