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Shipping Policy

Business Operating Hours

  • Sound Productions business days are Monday – Friday 9am - 5pm CST. 
  • We do not ship or process orders on weekends or holidays.

Shipping Times

  • Items that are available to ship same day are labeled under availability on each product page as In Stock & Ready to Ship.
  • Orders in stock placed before 4pm CST will ship the same business day, weather permitting.
  • Orders in stock and placed after 4pm CST will ship the following business day.
  • If an item you order is not in stock, we will contact you to inform you of timeline to ship.
  • If you need your order expedited, no problem. Call our team at 800.203.5611 for more information.
  • We cannot guarantee shipping descriptions, they are the transit time provided by our carriers and their shipping definitions.

Free Shipping Policy

  • We ship to the contiguous states, Alaska, Hawaii, Puerto Rico and other USA territories. We do not currently offer international shipping.
  • Free shipping is only available to the contiguous United States.
  • Free Shipping does not apply to special orders and oversized / overweight products.

Returns and Restock Fees

  • If you return your purchase, the purchase is subject to a restocking fee and the cost of shipping will be deducted from any refund or credit.
  • Restock fees will also apply to any package that is refused.
  • For more information, please visit our Returns page.

Order Status / Changes to Order

  • Tracking is emailed as soon as your order is shipped.
  • Online Orders must be shipped to the address entered upon checkout. If you need to update your shipping address, please contact us at 800.203.5611 or at
  • Please call 800.203.5611 for any other questions or order status. Alternatively, please email for any online orders placed.