Skip to main content

Shipping Policy

  • We ship to the contiguous states, Alaska, Hawaii, Puerto Rico and other USA territories. We do not currently offer international shipping.
  • Free shipping is only available to the contiguous United States.
  • Free Shipping does not apply to special orders and oversized / overweight products.
  • If you return your purchase, the purchase is subject to a restocking fee and the cost of shipping will be deducted from any refund or credit.
  • Orders in stock placed before 4pm CST will ship the same business day.
  • Orders in stock and placed after 4pm will ship the following business day.
  • CST Friday through Sunday or on a holiday will ship the following business day.
  • Sound Productions business days are Monday – Friday. 9 a.m.-6 p.m. CST.
  • If you need your order expedited, no problem. Call our team at 800.203.5611 for more information.
  • Holidays observed by Sound Productions are not considered business days.
  • Holiday and weekends are excluded from shipping or Will-Call pickups.
  • Web Orders are only processed during business days. For special delivery, please call one of our Account Managers to accommodate the best we can.
  • Items ordered, not in stock, will be shipped when available.
  • Most ground orders deliver in 1-5 business days and tracking is sent as soon as your order is shipped.
  • Our volume discounts with carriers get you discounted rates on overnight, 2-day, and 3-day air shipping. Select your preferred shipping option at
  • checkout for rate costs or call our team at 800.203.5611 for more information.
  • Shipping Descriptions are not guarantees, they are the transit time provided by our carriers and their shipping descriptions.
  • Online Orders can be shipped to the billing address or other verified addresses. We take your privacy and security seriously and do this to protect you, the consumer.
  • Please call 800.203.5611 for any further questions or order status. Alternatively, please email orders@soundpro.com for any online orders placed.